Uber Guides for Riders, Drivers, & Businesses
There are two ways to get an accurate fare estimate for an Uber ride. Either through the app, or through our website. After you’ve set your pickup location and entered a destination, tap Fare Estimate to see the range of fares for your trip. Please keep in mind that fares may vary due to traffic, […]
Sometimes plans change quickly. Don’t worry. You may cancel your request without charge for up to 5 minutes after your initial request. Cancellations made after 5 minutes will incur a fee to compensate your driver for his or her time. The cancellation fee usually runs around $5.00 but varies from city to city depending on […]
You may need to contact your driver if your pickup location has changed or if there’s trouble with the pickup. Please do not forget. If you live in a gated community, PLEASE TEXT THE DRIVER WITH THE GATE CODE to avoid any delays. To call or message your driver, tap the arrow next to his […]
INTRODUCTION While technology helps ensure the speed, dependability, and safety of our rides, people matter most to the Uber experience. And it’s a two-way street between our Driver Partners and Riders. We created these Uber Partner and Rider Standards so that everyone in the vehicle has a shared standard for respect, accountability, and common courtesy. […]
Uber is will always booked on-demand by making a request through the app; there is no need to set a reservation in advance. At this time, you are unable to request a specific driver as well. It is recommend checking the app a few minutes in advance of your desired pickup time to view current availability.